Providing Cost/Quality Consultation to Health Care Since 1986.

Our core business is customized consultation and education for managing clinical care toward measurable outcomes. Although many issues in health care are national, most of the solutions need to be "local," i.e., successful approaches adapted to each client's mission, culture, and resources.

The Center's consultants are doctors, nurses, social workers, and other health care professionals with deep management experience and the strongest commitment to helping your organization balance quality and financial priorities. We are thoughtful, creative, and responsive in our work, resulting in practical recommendations with the highest precision and the least trauma.

We provide a smooth transition from assessment through recommendations to implementation, with results that give our clients the edge in their market. Our ultimate goal is to achieve client self-sufficiency and sustainable change through our coaching and developmental strategies.

In your search for answers, you can start at the beginning, or begin at The Center.

Contact our office for more information about any of The Center for Case Management's consulting services, or call us 781-446-6980.

Our Consultants

Kathleen A. Bower, DNSc, RN, FAAN, CMAC, is Principal and Co-owner of The Center for Case Management She was a member of the team that invented Clinical Paths and provider based Case Management at New England Medical Center in 1985. She has provided education and consultation regarding patient care management strategies, including Clinical Paths, Case Management, Disease Management, patient outcomes and critical indicators, patient education and compliance, management skills and documentation redesign, nationally and internationally. Dr. Bower has authored many articles and books on these subjects as well as providing workshops and presentations. She holds a BSN from Georgetown University, a MSN from Boston College and a doctoral degree in nursing (DNSc) from Boston University. She is a Fellow in the American Academy of Nursing. | Back To Top |

Karen Zander, RN, MS, CMAC, FAAN, is Principal and Co-owner of The Center for Case Management Her pioneering work with clinical case management and CareMap® systems, begun at New England Medical Center Hospitals in Boston, is internationally recognized. Hospitals and Health Networks has named her a "Cutting Edge" leader. She is the editor of Managing Outcomes through Collaborative Care, from the American Hospital Publishing Co, and The New Definition newsletter. Ms. Zander holds a BSN from Illinois Wesleyan University, an MS in Psychiatric-Mental Health Nursing from Boston University, post-graduate credits from Massachusetts Institute of Technology, and a Doctorate in Humane Letters (DHL), honoris causa, from Ill. Wesleyan University. | Back To Top |

Kimberly Barry, BSN, MS, RN, CCM is a consulting associate. She focuses on departmental and organizational assessments and coaching experiences. Ms. Barry also has served as an Interim Director of Case Management through CCM. Her previous work experience includes complex case management and supervising a disease management program for a managed care population. Ms. Barry earned her BSN from the University of New Hampshire and her MS from Northeastern University. | Back To Top |

Matt Boettcher, LCSW, MSW, is a Consulting Associate. Mr. Boettcher is the Director of Case Management for St. Joseph's Hospital and Medical Center in Phoenix, the largest acute care hospital in Arizona and the flagship hospital for Catholic Healthcare West, a 44 hospital system with headquarters in San Francisco. Mr. Boettcher is a published author on family support in intensive care units, has served on the Field Advisory Board for the Arizona State University School of Social Work along with serving as a Field Instructor, and is a frequent lecturer on a wide range of topics including development of RN/MSW case management teams, coordination of health care needs for undocumented aliens, programatic charity care, denial management, and reducing length of stay in high acuity patients. Mr. Boettcher's department has recieved the "Outstanding Performer for Medicare LOS" 3 years in a row for Catholic Healthcare West. Mr. Boettcher holds a Bachelor's degree from Bethany College in psychology and a MSW from the Columbia University School of Social Work. | Back To Top |

Tina Davis, RN, MS, CMAC is an associate consultant. Miss Davis has extensive progressive healthcare experience, with specialization in nursing and case management. Extensive knowledge in the case management process, which includes utilization review, case management discharge planning and outcomes measurement and quality. Miss Davis is proficient in quality improvement, team development/training and coordination. She has outstanding ability to develop and interact successfully in a multidisciplinary team environment. Miss Davis has expertise in the core measures and JACHO standards. | Back To Top |

Bonnie Geld, MSW is a Consulting Associate. Bonnie brings over 20 years experience in the area of Case Management with a focus on process improvement, team building, and successfully integrating the social work and RN roles. She is currently a Director of Care Management in Minneapolis and has developed and implemented successful Care Management programs in other states, both in Large Adult Systems in Oklahoma and Children’s Health Systems in Texas. She has launched a variety of educational programs and workshops on promoting team interventions, rapid cycle assessments, and integrated care planning. | Back To Top |

Shawna G. Kates, MSW, MBA, CMAC is a Consulting Associate. Ms. Kates brings her deep knowledge of case management processes and social work from her former positions including Corporate Director of Case Management, Social Work and Discharge Planning for several multi-hospital systems in New Jersey and Philadelphia. As an Interim Director of Case Management, Ms. Kates' skills in Rapid Re-design has been successfully employed by health systems in Michigan, Tennessee and Maine. Ms. Kates' expertise lies in the development of patient care delivery models, financial recovery, and case management programs, with a focus on enhancing and distinguishing the role of Social Work. | Back To Top |

Arinda F. Kennedy, RN, CCDS is a consulting associate for The Center for Case Management, Inc. (CCM) since 2003. She has over 20 years experience in ED and ICU nursing, 10 years experience in Performance Improvement based in a HIM department where she was cross trained to inpatient coding. In 2002 she researched, designed and established a Clinical Documentation Improvement program for a large health system in Alabama. She has extensive experience in coding and documentation audits, providing education and training in both Clinical Documentation Improvement and Case Management redesign on a national level. | Back To Top |

Chris Nesheim, RN, MS, CMAC is a consulting associate. As Executive Director of Care Management in a Florida Hospital Chris is responsible for Case Management, Medical Social Work, Utilization Management, Palliative Care, and the Lee Health Solution Disease Management Program. The Care Management Department is the 2005 recipient of the Franklin Award of Distinction that was bestowed by ACMA/JCAHO for exceptional hospital and health system case management.Ms. Nesheim has spoken at several national and state case management conferences. | Back To Top |

Michael Parmer, MD, MPH, FACS, is a Consulting Associate. Dr. Parmer has served as a leader in clinical medicine, hospital and health system senior management and governance, academics and public policy. He practiced general surgery for over 25 years in community and university faculty settings. Dr. Parmer joined hospital leadership and served in several medical administrative positions, including Sr. VP Medical Affairs and Assistant Dean. Before joining the Center, he led a community hospital as Executive VP/Administrator, and remains on its Board of Directors. His interests are improving practice patterns and clinical outcomes, facilitating hospital-physician relationships, and enhancing operating performance. In the US and internationally, Dr. Parmer has lectured and consulted for hospitals, the HFMA, government, and public service organizations. | Back To Top |

Bonnie Pilon, DSN, RN, BC, FAAN, is a Consulting Associate. Dr. Pilon has assisted more than 10 institutions with development of clinical integration strategies and tools, redesign of organizational structures to optimize quality and efficiency, JACHO preparation, outcome measurement and management, and design/redesign of clinical pathway and case and disease management systems. She has also served as the Director of Case Management, Chief Nursing Officer, and Senior Associate Dean at a major university. She has additional expertise in community based health care delivery models including primary care, mental health, and nurse midwifery. Dr. Pilon has established and operated community clinics and case management systems using advanced practice nurses in collaboration with physician providers. | Back To Top |

Margaret Reid, RN, BA, BSN, MSN, is a Consulting Associate. Ms. Reid specializes in departmental and organizational assessments, and often provides Interim Director of Case Management services for many client hospitals. As an Interim Director she performs all duties and responsibilities thereof, including development of policies & procedures; case manager training and support; data management and communication with administration and physicians. She has been a psychiatric nurse as well as a case manager for a managed care population. Her extensive experience in case management consultation includes establishing systems in acute inpatient, home care, and rehabilitation settings. | Back To Top |

Warna Reynders, is the General Accounting Manager for The Center for Case Management. Previous to her joining the staff of CCM part-time, Warna worked 33 years in pastoral ministries and executive leadership with The Salvation Army in the northeast United States. Post retirement she established her own business of personal and small business support services.  In addition she provides case management service, advocates for, counsels with and coaches families with children who have special needs. Warna holds her BS in Human Behavior from Skidmore College and ordination from The Salvation Army School for Officer Training.

Susan Robertson, RN, MSN, CHPQ, is a Consulting Associate. Susan Robertson is a healthcare professional with over twenty years of clinical, educational, administrative and consulting experience. She has held positions in nursing education, case management, quality management, and hospital and health care system administration. Susan ’s expertise includes the design/redesign and implementation of new case management models in the provider and payer environments, and the development of curricula and training of numerous professional staff on medical management, managed care and clinical guidelines. | Back To Top |

Joan Russo, RN, MSN, is a Consulting Associate. Ms Russo's professional experience encompasses over twenty years in management consulting and nursing leadership positions in multi-hospital merged systems, free-standing acute care hospitals and major tertiary care hospitals. She has served as Interim Vice President for Nursing, and held Director positions in Education and Perioperative, Emergency, and Medical-Surgical Services. Ms. Russo provides expert consultative assistance in the areas of strategic planning, operational assessment, organizational structure and role development, budgeting and workload analysis, education and competency assessment models and JCAHO preparation. Ms. Russo holds a BSN from Salem State College, an MSN from Boston College and post graduate credits from Boston University. | Back To Top |

Dawn Vande Moortel, RN, MS is a Consulting Associate. Dawn has her master's in health service administration, with over 30 years of healthcare experience, ranging from clinical psych/substance abuse and HMO's to Home Care & Case Management responsibilities. As Director of Case Management at Trinity Medical Center in Rock Island, IL, she collaborated with the Nursing Dept on a Clinical Integration Project that resulted in benchmark length of stays and CareGraphs®, a new clinical progression tool. Dawn's skills lie in communication and care coordination across systems and levels of care. | Back To Top |

Kathleen Walsh RN, PhD (c) is a Consulting Associate with The Center for Case Management, has over 30 years of strong nursing experience in the clinical, administrative, and educational arenas. Her vast knowledge of emergency care highlights her expertise in emergency department (ED) case management (CM). Over ten years ago Ms. Walsh pioneered at the ED CM roles Massachusetts General Hospital, a 900 bed level one trauma center in Boston, MA. Prior positions include Clinical Staff Nurse, Clinical Nurse Specialist, and Director of Education. She holds a Master's Degree from Boston College and is currently working on her PhD dissertation in Nurse Presence from the University of Connecticut. Through her abilities and consults Kathy has helped numerous ED across the country establish case management. | Back To Top |

Sue M. Wilson, is the Director of Consulting Support Services, and will most likely be the first person you speak with when you call The Center for Case Management (CCM). Previously, Sue worked as an Admitting Coordinator for a Massachusetts hospital and still provides consultation support for admitting procedures. Familiar with all aspects of CCM's work, Sue does everything from answer the phone, keep all consultants' schedules, coordinate conferences, works at all trade shows, from shipping to sales at the booth! Sue is also the Executive Director for the Credentialing Advisory Board for Case Management Administrator Certification (CMAC) If you have any questions about the Center for Case Management, Sue is the one to get you the answers. Sue also volunteers weekly at Children's Hospital in Boston and on a regular basis for the Jimmy Fund.