CCM has developed training modules for case managers, which can be combined in a number of ways, offering realistic approaches to effective case management. Each 2 and 4-hour module comes with CEUs for nursing, case management (CCMs) and Category I Social Work credits.

Making the Most of Your Time:
Chose three two-hour modules to form a six-hour class or expand one topic into a comprehensive, full-day program.

• Making the Most of Access
  Pre-authorization, pre-certification, payer Verification, bed placement, booking for the post-acute continuum
• Making the Most of Utilization Review and Denial Management
  Using criteria without it using you, coding implications, medical record documentation, payer phone calls, and more
• Making the Most of Utilization Management
  Enhancing a positive, working relationship with physicians: specialists, primary care, hospitalists, intensivists; Controlling cost per case/clinical resource utilization, and Managing comorbidities
• Making the Most of Discharge Planning
  Initial assessments of patient and family risk for inadequate outcomes; using discharge planning rounds effectively for Next Steps; and knowing the options in the post-acute continuum and reimbursement rules
• Making the Most of the Episode from Crisis to Recovery
  Tracking patients; how long and how far?; methods for follow-up; patient/family satisfaction, and more
• Making the Most of Disease Management
  How to manage the multiple aspects of disease management; time for documentation; and managing non-adherence
• Making the Most of Health and Prevention Strategies for Wellness
  Screening patients; managing primary care contacts; and, developing individual CareCalendars®
• Making the Most of Contracting
  Case management's role in the contracting process; using a contracting checklist; wise use of discussions with payers; and living with the contract ramifications and your time limits

Making the Most of the Department's Time and Data:
A comprehensive six-hour tutorial/coaching program, designed especially for a case management administrator or director. Includes practical tips to efficiently manage a case management department and the development of tools and reporting sheets, if necessary.

Making the Most of Specialty Case Management:
A comprehensive six-hour tutorial/coaching program to enhance the time and focus of case managers in a variety of specialties; i.e., emergency room, CABG, Respiratory, Renal, physician practices, CHF or COPD Disease Management, etc.

Setting Up a Disease Management Program:
A comprehensive six-hour program focusing on strategic planning with a collaborative practice group and administrators.

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• Designed especially for acute care case managers, social workers, and case management administrators
• Update your Medicare knowledge
• Audit your current department and case manager skills against best practice case management solutions
• Discuss old and new ways to tackle LOS, Flow and Capacity, Casemix Index, Physician Participation, Discharge planning, Quality, Satisfaction, Reports, Relationships with Direct Care Staff and Administration
• Receive Nursing CEUs and Case Management CCMs

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• End of Life
• Trauma
• Diabetes
• Oncology
• Pain - Headache
• Transplants
• AIDS/HIV
• Ventilated Pediatric Patients

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• Identify the Evolving Core of Case Management Functions in terms of focus, tools, and roles
• Describe the nationally-accepted benchmarks of a successful case management department, using the Value Compass/DataMap®
• Review methods for fine-tuning denial prevention, MD decision support, and Discharge Planning Rounds
• Identify knowledge and teamwork skills necessary to meet departmental and individual targets
• Evaluate the way you organize your workload during a typical day and week; make recommendation for more efficiency, effectiveness (results), and satisfaction in your role
• Experience a long stay review session

CEUs and CCMs available as negotiated

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• Training curriculum is developed for implementing a revised case management model, including roles, responsibilities, policies and procedures, building positive relationships, and other important skills
• Train the Trainer available as negotiated
• CEUs and CCMs provided as negotiated
• Hard copy and disk provided as negotiated
• CCM works closely with the client to develop a curriculum with teaching approaches that will keep participants active, positive, and attaining mastery.
• Experiential, hands-on exercises are used to test knowledge and skill application during the training sessions. One exercise is "The Day in the Life", in which participants review, prioritize, and problem-solve a typical day's caseload of patient/family situations.
• CCM faculty know the content and objectives so well that they can adapt approaches and time frames to ensure that the participants are learning to the maximum.
• Client example: One large integrated health care delivery system provided a 5 day training session for the directors of case management for each hospital, as well as senior social workers and case managers. This was the first time they all came together, and they were charged with implementing many of the skills in the weeks immediately following the training.
• Client response:
  "The work you and your team did here last week was great!! I am so impressed with the level of expertise and commitment that you and your staff have. What is so refreshing is that the experience and the knowledge is current and applicable. Many times you find that theory does not meet reality...this time it did!!
     Cheryl Ricciardi, Director, Case Management
     Inova Health System, Fairfax, VA
     March 18, 2002